Delivery & Exchange

Online Orders and Delivery

We charge a flat fee of SGD 9.90 for local delivery for all online orders through our online shop to locations within Singapore, with exceptions (Jurong Island, Sentosa etc). We will use any courier service we deem fit, and will try to deliver all items in stock within 3 working days.

We provide free delivery for orders above SGD 60 for online orders through our online shop.

Customers of our online shop may also choose to self-collect the items at no cost at our office at 9 Gul St 4, Singapore 629238. Please proceed to the 2nd floor where our office is located.

Delivery & Collection of Goods

Goods ordered with us (offline or through our sales representatives) can either be delivered to the customer’s designated premises in Singapore, or can be self-collected at our address at 9 Gul Street 4, Singapore 629238. For more information on our location, contact details, and opening hours, please see our Contact page.

We endeavour to deliver items within 3 working days. We are usually able to offer next-working-day delivery for items in stock. However, exceptions may occur due to circumstances such as order volume or the timing of your order. To get to know more, please contact us.

All deliveries must be made to a venue where an authorized person can sign for the items with the company stamp.

Free Delivery

For purchases made offline or through our sales representatives: deliveries in Singapore are chargeable at SGD 40.00 per trip, before GST. This only includes Mainland Singapore.

We can waive off the delivery charge for orders above SGD 200.00 nett. Conditions may apply.

Export Orders

All information in this page only applies to orders in Singapore. For export orders, please get in touch with us.

Exchanges

Goods sold may only be exchanged on certain conditions. Please get in touch with us to understand more.

Refunds

We do not process and/or issue any refunds. However, we may do so in special circumstances, with a refund/cancellation charge. Refunds will only be issued at the sole discretion of PFE Technologies Pte Ltd.